Free Shipping on orders $250+ to the lower 48 states. Standard shipping rates apply to AK, HI, and all International shipments including Puerto Rico. We do not ship to P.O. Boxes.
Free shipping is offered for most orders of $250 or more when shipped within the United States (excluding Alaska and Hawaii); some exclusions apply. K-Luv Inc charges sales tax for non-resale items shipped within California. We will gladly waive the sales tax for tax-exempted customers. Most of our products can be shipped to any address in the world via UPS or FedEx. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or outside of the states in which we have facilities. If you would like to inquire about additional shipping options that do not appear on the checkout page, please call us and talk to one of our customer service representatives. Free shipping cannot be combined with any other offers or promotions unless stated otherwise. For any returns, please see our Returns policy. All return requests are subject to the strict enforcement of the terms and conditions set forth.
When you place an order, we will estimate shipping costs and delivery times for you. All prices are F.O.B. Los Angeles, California. Please allow 1-3 business days for orders to be shipped. Our normal business hours are Monday through Friday, 8:00 AM to 5:00 PM PST, excluding major holidays. All orders will receive a confirmation by telephone or email with tracking information for the shipment. All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within five (5) days of receipt. Some of our products may be drop shipped.
Return Policy
PRODUCTS THAT MAY BE RETURNED OR EXCHANGED
Items that are returned for exchange must be in its original package, complete, free of markings, and in clean, resalable condition.
We will not accept items that have been used, broken, cracked, abused, mishandled, worn or have any missing parts or pieces. We also will not accept products received which does not match the original invoice.
Unused and undiscounted product in its original packaging.
Defective or damaged in-transit product, which must be accompanied by photographic evidence thereof. Photographs of damaged product as well as shipping box required.
NON-RETURNABLE PRODUCTS
- Clearance and/or promotional items, the sales of which are final.
- Used merchandise or any partial boxes of merchandise.
- Medical Labels
- Product which is subject to bulk or quantity discounts.
- All Custom Order Products
- Glass Jars of all types (fragile)
- Closeout items.
- Incomplete, partial, or used products
The customer is responsible for all freight charges (to and from) for the returned items, including shipping costs. For return items, you must communicate with our customer service team before any products are returned. As said before,
K-Luv Inc is not responsible for any shipping costs or the outcome of your order if anything is returned broken, cracked, not received or shipped to the wrong address.
Due to COVID-19, customers will not receive a refund on any order that was delivered to the shipping address and in their possession for more than five days (5) days from the date of the delivery.
We cannot resell the products; therefore, we will not accept the order. Our policy is in place to protect our staff and other customers from contracting the virus in any way. There are NO EXCEPTIONS.
Return freight charges from refused and/or undeliverable shipments will be deducted from the total credit amount. There will be no cross shipping. Replacement items will not be shipped until the returned items are received and in good condition. Replacements are subject to availability.
Product must be returned in its original packaging and original delivery box first before putting in a new order for a replacement. Unless the damage or defect was caused by or was the responsibility of K-Luv Inc, the company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced nor does
K-Luv Inc assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer. Any refund is subject to a satisfactory review and inspection by K-Luv Inc as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions. Should K-Luv Inc not accept the return; it will provide notice of its decision and the reason(s) therefore. In that event, K-Luv Inc will return the product to the customer at the customers’ expense for shipping.
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow up to seven (7) to fourteen (14) days from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement. All returns not due to damage or error by K-Luv Inc that are accepted are subject to a thirty percent (30%) re-stocking fee which will be deducted from any refund. At K-Luv Inc discretion, any quantity discounts provided by K-Luv Inc may be revoked and re-billed based on the actual volume kept. K-Luv Inc reserves the right to cancel any quantity discounts and modify the discounted bill so that it reflects the full purchase price for items on the invoice that are not returned.
K-Luv Inc reserves the right to not provide a refund of any order that was shipped back by the customer or other party on behalf of the customer if there was no verbal agreement to accept the return order so that it can be sent to the correct business address.
A customer service team member has to be contacted by phone to verbally provide the correct address where the items need to be shipped otherwise we will not receive your return items and you would be solely responsible for the outcome of not following our policies that are in place.
DEADLINE FOR ANY RETURN
K-Luv Inc is not responsible for anything that could potentially happen to your order once it has been successfully delivered to the shipping address that you have provided. All orders are double checked by multiple staff to confirm that the entire order is in the package before it is shipped to its destination. Therefore, there will be no refunds, returns, or exchanges of any items that you did not receive after it has been delivered to the correct address provided by you the customer.
This policy also includes all custom orders. It does not matter the date that you placed the order or the date on which the order was delivered; this policy is set and will not be changed.
Within five (5) days of delivery of product, a notice of intent to return and reason therefore must be sent to us. Returned items must be received within seven (7) business days of contacting or communicating with a customer service representative.
K-Luv Inc encourages customers to use an insured shipping method that can be tracked. We are not responsible for packages lost, shipped to an incorrect address or damaged in transition.
